Return & Refund Policy

At NEX, we act solely as an independent sourcing and retail intermediary. We source authentic products from third-party retailers and suppliers and make them available to our customers.

As a result, all sales are final.

No Returns

We do not accept returns or exchanges for any products purchased through our website.

No Refunds

We do not offer refunds once an order has been confirmed, processed, or delivered.

Product Responsibility

As we are not the manufacturer or the original retailer of the products we source, NEX cannot be held responsible for:

• Manufacturing defects;
• Product quality issues;
• Variations in color, sizing, or packaging;
• Any defects or issues arising from the original manufacturer or supplier.

Any warranty, where applicable, is solely the responsibility of the original manufacturer or brand.

Order Accuracy

Customers are responsible for ensuring that all order details, including product selection, size, color, and shipping information, are correct before completing their purchase.

By placing an order with NEX, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.